Tokyo Tees FAQ

Your Guide to Japan-Inspired Style

Lost in the world of online t-shirt shopping? No worries! This FAQ page is your guide to all things Tokyo Tees—from sizing and shipping to fabric details and returns. Whether you're looking for the perfect Japan-inspired tee or just wondering how long it’ll take to get to your door, we’ve got you covered. Let’s dive in!

Getting Started: Your First Steps into Tokyo Tees

Where are you located?

Tokyo Tees is a Japan-based brand with U.S. fulfillment. Our t-shirts are designed in Japan by local artists, inspired by iconic pop culture - from ramen to kaiju. Each tee is then made-to-order and custom printed after you place your order, then shipped from our trusted U.S. fulfillment partners for fast, reliable delivery.

How can I pay for my Tokyo Tees order?

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. No need to trade your ramen stash for a t-shirt - just use your preferred payment method at checkout!

Do you offer gift cards?

Not yet, but we're working on it! Stay tuned for future updates by joining our mailing list. Sign up from our homepage and get a discount for first time subscribers!

Products: Finding Your Perfect Tee

What size should I order?

We know sizing can be tricky! That’s why we include a size guide on each product page. If you’re between sizes, we recommend going one size up for a more relaxed fit.

What are your t-shirts made of?

Our shirts are soft, breathable, built for comfort and are made from 100% ring-spun cotton.

Product Care: Keeping Your Tee Looking Fresh

How do I wash my Tokyo Tees shirt?

To keep your tee looking crisp and vibrant, follow these simple tips:
✅ Wash inside out in cold water
✅ Use mild detergent (no bleach!)
✅ Tumble dry on low heat or air dry
✅ Skip the iron on printed areas

Ordering & Shipping: Getting Your Tee to You

Do you ship internationally?

We currently focus on US customers but plan to expand soon! Stay tuned. 

How long does shipping take?

Estimated shipping times:
USA: Orders ship within 2–3 business days of purchase.
Delivery typically takes 2–5 business days (lower 48 states).

Note: Hawaii & Alaska may take up to 2–3 weeks. And yes that is insane. It's due to the policy of shipping by actual ship, so please this one is out of our control.

Shipping rates and delivery times vary depending on your location, so check our shipping policy for details.

How can I track my order?

Once your order ships, you’ll get a tracking number link via email so you can follow its journey to your doorstep. You can also put your number into our tracking form to get updates.

Issue with Order: Making Sure You Love Your Tee

What’s your return policy?

If your item arrives with misprints, damage, or defects, we'll make it right within 30 days of receiving your order. Simply email us photos and your order number - if there's a quality issue, we'll provide a replacement or full refund. Since items are made-to-order just for you, we focus on quality guarantees rather than traditional returns.

How do I request a return?

Email support@tokyo-tees.com with your order number, description of the issue, and photos. We'll review your claim within 1-2 business days. If approved, we’ll offer a replacement or full refund.

Can I cancel my order?

Orders can be canceled within 12 hours of purchase. After that, cancellations aren’t possible as items are made to order.

How long do refunds take?

Once approved, refunds are processed within 2 business days. It may take a few additional days for your bank to reflect the refund.

View Full Policy

Customer Support: We’re Here to Help!

How do I contact customer service?

Need help? Reach out to us at support@tokyo-tees.com - we’re happy to assist!

How do I unsubscribe from emails?

Click "unsubscribe" at the bottom of any email, but we’ll miss you!

Got more questions? Reach out to us at support@tokyo-tees.com - we’re here to help! 🚀