Tokyo Tees FAQ: Your Guide to Japan-Inspired Style
Lost in the world of online t-shirt shopping? No worries! This FAQ page is your guide to all things Tokyo Tees—from sizing and shipping to fabric details and returns. Whether you're looking for the perfect Japan-inspired tee or just wondering how long it’ll take to get to your door, we’ve got you covered. Let’s dive in!
Getting Started: Your First Steps into Tokyo Tees
How can I pay for my Tokyo Tees order?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. No need to trade your ramen stash for a t-shirt—just use your preferred payment method at checkout!
Do you offer gift cards?
Not yet, but we're working on it! Stay tuned for future updates by joining our mailing list.
Products: Finding Your Perfect Tee
What size should I order?
We know sizing can be tricky! That’s why we include a size guide on each product page. If you’re between sizes, we recommend going one size up for a more relaxed fit.
What are your t-shirts made of?
Our shirts are soft, breathable, and built for comfort. Solid colors are made from 100% ring-spun cotton, while heather blends include polyester for extra durability. Check the product page for specific fabric details.
Why does my t-shirt have a slight scent or residue?
Sometimes, new t-shirts may have a faint scent or a light residue from the printing process. This is due to the eco-friendly, water-based inks used in direct-to-garment (DTG) printing. Don't worry—it’s completely normal and will disappear after the first wash!
Ordering & Shipping: Getting Your Tee to You
Do you ship internationally?
Yes! Tokyo Tees ships worldwide. Shipping rates and delivery times vary depending on your location, so check our shipping policy for details.
How long does shipping take?
Estimated shipping times:
🇺🇸 USA: 2-6 business days
🇬🇧 UK: 2-4 business days
🇪🇺 Europe: 6-8 business days
🇦🇺 Australia/NZ: 2-14 business days
🇯🇵 Japan: 4-8 business days
🌎 International: 10-20 business days
How can I track my order?
Once your order ships, you’ll get a tracking number link via email so you can follow its journey to your doorstep. You can also put your number into our tracking form to get updates.
Returns & Exchanges: Making Sure You Love Your Tee
What’s your return policy?
We accept returns for misprints, damaged, or defective items within 30 days of receiving your order. Items must be unworn, unused, and in their original packaging.
How do I request a return?
Email support@tokyo-tees.com with your order number, description of the issue, and photos. We'll review your claim within 1-2 business days. If approved, we’ll offer a replacement or full refund.
Can I cancel my order?
Orders can be canceled within 12 hours of purchase. After that, cancellations aren’t possible as items are made to order.
How long do refunds take?
Once approved, refunds are processed within 2 business days. It may take a few additional days for your bank to reflect the refund.
Are there special policies for EU or Brazilian customers?
Yes. EU customers cannot return unsealed items for hygiene reasons. Brazilian customers must request returns within 7 days and provide photos.
Customer Support: We’re Here to Help!
How do I contact customer service?
Need help? Reach out to us at support@tokyo-tees.com—we’re happy to assist!
How do I unsubscribe from emails?
Click "unsubscribe" at the bottom of any email, but we’ll miss you!
Product Care: Keeping Your Tee Looking Fresh
How do I wash my Tokyo Tees shirt?
To keep your tee looking crisp and vibrant, follow these simple tips:
✅ Wash inside out in cold water
✅ Use mild detergent (no bleach!)
✅ Tumble dry on low heat or air dry
✅ Skip the iron on printed areas
Got more questions? Reach out to us at support@tokyo-tees.com—we’re here to help! 🚀